Refund Policy
Effective Date: May 11, 2026
At NiyamDesk, operated by Sonia Gupta & Associates, we aim to provide clear, professional and reliable services. Before making payment, clients are encouraged to understand the service scope, required documents, expected process and applicable charges.
This website, niyamdesk.in, is operated under the trade name NiyamDesk by Sonia Gupta & Associates, a Practicing Company Secretary firm.
This Refund Policy explains when a refund may or may not be available for professional services booked through our website, phone, WhatsApp, email or any other communication channel.
1. General Refund Principle
Payments made for professional services are generally non-refundable once work has started, because professional time, consultation, document review, drafting, preparation, portal work and advisory effort may begin immediately after payment.
However, we may consider refund requests in genuine cases, depending on the stage of work completed.
2. Refund Before Work Starts
If payment has been made but work has not yet started, the client may request cancellation and refund.
In such cases, refund may be processed after deducting:
- Payment gateway charges
- Administrative charges
- Consultation charges, if consultation has already been provided
- Any third-party or government cost already incurred
3. No Refund After Work Has Started
Refund will generally not be available if:
- Document review has started
- Consultation has been provided
- Drafting has started
- Application preparation has started
- Filing has been submitted
- Login credentials have been used for portal work
- Forms have been prepared
- Returns or applications have been filed
- Notice reply or advisory work has begun
- Client has received service output, draft, advice or filing support
4. No Refund for Government Fees and Third-Party Charges
Government fees, stamp duty, portal fees, DSC charges, certification charges, payment gateway charges, courier charges, notarization fees, professional database charges, and third-party service charges are non-refundable once paid or incurred.
If a government authority rejects, delays or raises an objection to an application, refund of government fees will depend entirely on the rules of the relevant authority.
5. Rejection by Government Authority
We assist with professional filing and documentation, but approval depends on the relevant government department or statutory authority.
No refund will be provided merely because:
- Application is rejected by the department
- Department raises an objection
- Client is found ineligible
- Name approval is not granted
- GST registration is rejected
- FSSAI license is delayed or rejected
- Startup registration is not approved
- GeM or IEC application faces portal or eligibility issues
- Department asks for additional documents
However, where possible, we may guide the client regarding resubmission, correction or next steps. Additional charges may apply depending on the scope.
6. Client-Side Delays or Non-Cooperation
No refund will be provided where the work is delayed, stuck or discontinued because of:
- Non-submission of documents
- Delayed response from client
- Incorrect information provided by client
- Mismatch in documents
- Invalid documents
- Non-payment of balance amount
- Client changing the requirement after work begins
- Client becoming unreachable
- Client deciding not to continue after work has started
7. Duplicate Payment
If a duplicate payment is made by mistake, the excess amount may be refunded after verification.
The client must share payment proof, transaction ID and bank/payment details for verification.
8. Wrong Service Selection
If the client selects or pays for the wrong service, the amount may be adjusted against the correct service, subject to availability and applicable charges.
Refund may not be available if work has already started on the originally selected service.
9. Refund Request Process
To request a refund, please email us with the following details:
- Full name
- Phone number
- Email address
- Service paid for
- Payment date
- Payment proof
- Reason for refund request
Email: contact@niyamdesk.in
Refund requests should be submitted within 7 days from the payment date. Requests received after this period may not be considered, unless there is a genuine and reasonable cause.
10. Refund Processing Time
If a refund is approved, it may take 7 to 15 working days to process, depending on the payment method, banking channel and payment gateway.
Refunds will generally be processed to the original payment method unless otherwise agreed.
11. Service Adjustment Instead of Refund
In some cases, instead of refunding the amount, we may offer:
- Adjustment against another service
- Revised scope of work
- Credit for future compliance work
- Additional guidance to complete the existing service
This will be decided on a case-to-case basis.
12. Final Decision
Refund approval is at the discretion of Sonia Gupta & Associates based on the facts of the case, stage of work, service scope and costs already incurred.
This policy is designed to be fair to both the client and the professional service provider.
13. Contact for Refund Queries
NiyamDesk
Operated by Sonia Gupta & Associates
Email: contact@niyamdesk.in
Phone: 8527285843
Website: niyamdesk.in
Location: Noida, UP 201307
Service Area: Online support across India